Project Management Software
While working at Motoza I helped develope their in-house management softare.
Motoza is a digital marketing company in Austin, TX. They specialize in SEO and paid search and have not found a management software that fits their needs. So, they have started to develop their own in-house.
How can I help their beta reach its full potential?
- UX Research
- UX Writing
- UX Design
I needed to find out all I could about management softwares on the market.
Popular Media Scan
By reading reviews and social media I was able to use a popular media scan to log the most common features on the market as well as the pros and cons of each software. I also made notes of which companies liked each software and why.
- I found that more features does not guarantee a superior product
- All the most common features aid in planning
After the popular media scan, I affinitized my findings and discovered that there are four characteristics that will determine if a management software will fail or succeed.
Easy to Use
Using these four characteristics I made a visual competitor analysis to see where each popular team management software stud.
Scientific Journals and Articles
From here I thought it was important to see what science had to say about keeping people productive. I looked at many articles and journals outlining characteristics of productive people.
- Are optimistic
- Ask for help
- Are prepared
- Know how to destress
- Don't multitask
When people are productive ...
- They feel less stressed
- Have more energy
- Feel in control
- Value their time
- Generally happier and healthier
When you have been overworked your relationships, work, and health suffer tremendously. My goal was to make a management software that would prevent this.
I interviewed and conducted a focus group with the people in the office who had been using the bate.
During the interviews a few things became clear.
- Perfecting the checklist had to be a first priority
- My findings from my secondary research were accurate
- We needed a form to communicate wants and needs
I made two forms for people to fill out. One was for problems and bugs the other for features they might wish to add to the beta.
When you report a bug it will ask...
- Who found the bug?
- What is giving you trouble?
- When did this happen?
- Explain what happened.
- Do you have any screenshots?
- From a scale to 1-5 how fast do you need this fixed?
If you have an idea for the beta you are asked...
- Who has an idea?
- Where would the idea go?
- Does your wish involve ... UI, UX?
- What is your idea?
- Do you have a screenshot for an example?
- From a scale to 1-5 how badly do you want this?
When the form is filled out I receive a notification. I am able to determine who is making the most observations and where the weakest points are.
I needed to find out exactly who I was designing for. The time was split doing three different exercises.
- We played a word association game called Password. I selected words that are related to productivity. By playing I was able to see negative and positive responses to a word that can affect productivity.
- I gave everyone a variety of markers, pens, and paper. Then I gave them one minute to write down everything they needed to do the next day. From there I asked them to plan out their whole week. Afterword I had them explain their process. These documents will help in the future when planning out the UI.
- Last I ran the group through a scenario. They are all going on a road trip. I asked them who was driving? Who was navigating? Who was telling all the stories and who was in the back chilling and enjoying the ride? This helped me determine personality types in the group.
All of this provided me with a lot of useful information and confirmed findings.
Things to Come
This project is a work in progress.
I have started on the new sitemap and am finalizing a UX Writing guide that will promote productivity and encourage users.